Candle Making Tech Support

Candle making is a complex subject which can be confusing to beginners (and sometimes experts). Please use the following checklist to get the answers you need as quickly as possible:

Search the Knowledgebase (FAQ) for instant answers to most candle making questions. The knowledgebase has a search function, to quickly check for an answer. Close the Knowledgebase window when done.
Search the Forum. The Forum has a search function. You do not have to register to search and read posts. Close the Forum window when done.
If your search did not turn up an answer click here to submit a question. Our tech department have access to the knowledgebase even when they are out of the office, so they can answer questions from anyplace they get an internet connection.

Use the form below only if directed to by our tech support department, or if you are unable to connect with the knowledgebase. If using this form, please fill out the form as completely as possible - the more complete your answers, the better we can help you.

NOTE: The email support process takes substantially longer than the knowledgebase, so always do a knowledgebase search first.

Candle Tech Support Form
Name
Your E-mail (please check that it is correct)
Description of problem or symptoms:
Type of mold	Container Candle Votive Mold (metal) Metal Mold Plastic Mold (all types) Silicone Mold Latex Mold Other
Wax	Container Blend Wax 130 Melt Point Paraffin Wax 140 Melt Point Paraffin Wax Closeout Wax Beeswax Wax Art Crystals Other
Additives Please include amount in percent, teaspoons, tablespoons, or weight	Stearic Vybar 103 Vybar 260 Micro 180 Luster Crystals Other	Amount: Amount: Amount: Amount: Amount: Other: Describe in comments
Color	Dye Pigment Crayon
Scent	Unscented Scent Oil Solid Scent	Amount: Amount:
Pouring Temperature Used	Fahrenheit Celsius
Comments - please include anything that may help us diagnose the problem:

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