Returns And Shipping Damage

Jump to Damaged Merchandise

Non Damaged Returns

We have a very liberal return policy, however we do ask that you inform us before shipping anything back. The following company policy applies to returns:

• Food products are not returnable for safety reasons. This will be noted in the product description.
  
• Non food items may be returned for any reason (such as: not as expected, didn't like the fragrance, changed your mind, etc...) We do request that you tell us the reason to help improve our service.
  
• Items must be returned to us in resalable condition (including original packaging). Items not in new condition are not returnable unless defective.
  
• We highly recommend insuring return packages as we cannot be responsible for lost or damaged packages shipped by you.
  
• Shipping costs are non refundable.
  
• Returns can be refunded or credited to your account at your option.
  
• Enclose a copy of the original order with the return. If that is not possible, including your name, order number, and date the order was placed will speed processing of your refund or credit.
  
• Please do not send anything back until you hear from us.
  

Please fill out the Returns Form below for the fastest possible answer, or call 1 (516)877-2499 during our business hours (Monday - Friday 9 A.M. to 1 P.M. Eastern Standard Time).

Damaged Or Defective Merchandise

Although we pack orders very carefully, sometimes packages are so abused that some products get damaged. We strive to only offer the finest quality products, but on occasion a defective one will slip through quality control. The following company policy applies to damaged or defective merchandise:

• You must contact us about the damaged or defective product within 10 days of receipt.
  
• Save all packaging and shipping materials. These may be needed to file a claim with the shipping company.
  
• We will provide instructions on returning the defective product.
  
• We highly recommend insuring return packages as we cannot be responsible for lost packages shipped by you.
  
• Return shipping costs on damaged / defective products are refundable. Shipping costs on products that are not defective are not refundable.
  
• Damaged or defective returns can be replaced, refunded, or credited to your account at your option.
  
• Chocolate that has melted in transit is not considered a defect. Please read the product description
  
• Enclose a copy of the original order with the return. If that is not possible, including your name, order number, and date the order was placed will speed processing of your replacement, refund, or credit.
  
• Please do not send anything back until you hear from us.

Please fill out the Damaged Products Form below for the fastest possible answer, or call 1 (516)877-2499 during our business hours (Monday - Friday 9 A.M. to 1P.M. Eastern Standard Time).

Click here for current shipout time on orders