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The newsletter goes out once a month, usually in the first week. Depending when you signed up, it may be several weeks before you receive your first newsletter. Additionally there may be some problems related to your mail server. The following lists common problems that we are aware of, however this is not an all inclusive list:

• Hotmail - We have found that a very high percentage of our mail to Hotmail accounts bounces (as high as 40% on some newsletter mailings). We have been told that this is because they do not queue messages when their server is busy and just bounce them. Regardless of why, if you use a hotmail address, expect to miss some email including our newsletter. We suggest switching to a more reliable free email server such as Yahoo.
• Roadrunner - Recently there has been an increased amount of bounced email to Roadrunner accounts. From our computer generated mailings (newsletters, order confirmations, etc...). This may be due to an over zealous spam filter and we are looking into it, but have no control over what any ISP does in this respect. As far as we can tell none of their "incoming mail rules" are being violated.
• Your email in box may be full - This is most common with free email services which provide much less storage space per account. To avoid this check your email regularly, and don't set your mail client to "leave mail on server". Most free servers bounce email once the in box is full.
• Your Spam filter may have blocked it - Spam filters use a variety of techniques and algorithms to decide if email is spam or not and sometimes they often make mistakes and block mail that is not spam. Most email providers have some sort of Spam blocking technology in place and we have no control over it. If you are not receiving our emails check on your spam filtering or your junk mail folder (different email services use different names for this folder).
• You may have entered an incorrect or incomplete email address. This is very common. Always double check to make sure it is correct when entering your email in forms or checking out at the store. Remember that a full email address is required. A typical email address looks like sample123@sampleemail.com or .net etc... Note that email addresses do not have www. in front of them.
• Double Opt In - We use a double opt in technique to make sure others do not sign you up for a newsletter you didn't want. This means that after signing up for the newsletter, an email is sent to you. You must click the confirmation link in that email or you will not be added to the list.

For the record, we always answer email. Generally this is done during business hours, so don't expect an immediate answer if you email us at night or on the weekend. Keep in mind the time zone difference if you are not on EST (New York) - it may be Monday morning where you are, but Sunday night here for example.

If you sent us an email (directly or through our forms) but didn't receive a reply within a reasonable period you should contact our office by phone. The most common cause of this is a problem with your email server, so emailing us about it will probably not help.

• Your email server's inbox may be full - most common with free email services which provide less storage space per account. To avoid this check your email regularly, and don't set your mail client to "leave mail on server". Most free servers bounce email once the in box is full.
• Hotmail Users - Hotmail bounces a lot of mail for no apparent reason, we recommend you switch to a better free e-mail service provider if using Hotmail
• Your Spam filter may have blocked it - spam filters use a variety of techniques and algorithms to decide if email is spam or not and sometimes they make mistakes and block mail that is not spam. Most email providers have some sort of Spam blocker technology in place.
• You may have entered an incorrect or incomplete email address. This is very common. Always double check to make sure it is correct when entering your email in forms or checking out at the store.
• Remember that a full email address is required. A typical email address looks like sample123@sampleemail.com or .net etc...