Site List of Categories
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I am an AOL User not getting order confirmations, shipping notification, newsletter, or replies to questions.
NOTE: This AOL problem seems to have corrected itself, although some of our mail may be getting directed to junk folders by over zealous spam filters.
This is a fairly recent development that we have just become aware of (December 2005), but have no control over. Apparently AOL is blocking some of our email to some users. AOL users that think they should have received an email from us should check their junk folder (or whatever AOL mail calls it). Complaining to AOL tech support may help.
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Why didn't I receive an answer to my knowledgebase question?
We answer every question that arrives with a valid email address. Some common
causes:
- We cannot reply to questions that don't supply a valid email address for
obvious reasons. For those new to the internet a full email address looks
like "your_email_name@Your_host_domain_name.net or .com joe1124 is not
a complete email address and there are too many domains on the internet for
us to try and guess where your account is.
- Your spam filter may have filtered the reply - check your spam or junk folder
- different email setups use different names for this.
- Your in box may be full - most common on free email accounts such as Hotmail
which provide relatively small amounts of storage. When your account is over
quota, all email to you will bounce until you delete some mail to make room
for new mail.
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Are One Stop Candle, Candles & More and The Craftcave affiliated in some way?
Yes they are all various web "personas" of Bobby's Craft Boutique Inc. Our original web presence was The Craftcave. This was originally an online craft mall of which Candles & More was a small part. In time Candles & More came to dominate The Craftcave to the point where it excluded all other portions, but since so many links pointed to it we decided to keep it as craftcave.com rather than register a new domain.
Years later we found craftcave.com in need of a major overhaul. It had served well for six years but many new features were available in today's web environment to enhance the shopping experience for our customers. Rather than risk major disruptions in service to Craftcave customers we developed onestopcandle.com independently of The Craftcave. The products, people and location are exactly the same, but the Web address will be different. This is a long term project has taken thousands of hours. Craftcave basiccally just remains to let folks know we have moved.
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Why is the "Click here for current ship out time on orders" link broken on every page?
Because it is not a hyperlink, but an embedded javascript. Although it doesn't appear to be a link when you pass the mouse over it, clicking on the words will pop up the information.
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Why do the pages display funny?
Usually this is because of the resolution your monitor is set to a low resolution. onestopcandle.com is designed to be viewed in any monitor resolution, however it looks best at 1024 x 768 pixels or larger.
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Why do I have to scroll horizontally to view the entire page?
This site is designed to fit within browser windows without scrolling, however viewing with a small monitor or a larger monitor set to muchless than 1024 x 768 pixels will cause this. onestopcandle.com is designed to be viewed in any monitor resolution, however it looks best at 1024 x 768 pixels or larger.
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How do I find out what my monitor is set at?
NOTE!: We are not computer technicians and cannot offer support for the information below. We are supplying it for information purposes only.
Windows users - right click on an empty area of your desktop. Click "properties" when the popup menu appears. This brings up the display properties window. Click settings. In the lower right is a slider that says screen settings - this displays your current setting. Moving the slider will change this, however you will generally have to restart the machine for the changes to take effect.
Other systems - sorry, but we only use windows, so we do not know how to change or view these settings on Mac's and other machines.
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I'm a bit confused by the different search areas, could you explain them?
To enable visitors to find what they need with minimal effort, we have added
extensive search capabilities to the site as follows:
- Product Search - This search box appears on nearly shopping cart page. The product search will only search
the product database. Within the storefront itself, the product search
appears at the top of the navigation bar, on the other pages it is labeled
"Product Search".
- Site Search - This search box only appears on the core pages. Site search
will search the core pages and Knowledgebase. It will not search products
or the forum pages. This serch is useful for finding projects anfd instructions.
- Knowledgebase Search - This search box appears at the top of all Knowledgbase
pages. It will only search within the Knowledgebase.
- Forum Search - Selecting the Search button at the top of any Forum page
will bring up the Forum Search Box. This can be used to quickly locate any
topic in the Forum.
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Is there a charge to use the Forum?
No, registration is free. We only require you to register to post messages or polls. You can read the posts without registering.
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Why do I have to register to use the forum?
Registration is a tool used by online forums to help cut down on abusive postings. The information entered will not be used for anything under normal circumstances, however it gives us the ability to take action against problem users.
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