This site will look much better in a browser that supports current web standards, but it is accessible to any browser or Internet device.

Sounds like the problem is with your browser settings. Our shopping cart software has to set a browser cookie to track the items you add to the basket. If your browser is set to not accept cookies, then the basket is emptied as you go from page to page.

Internet Explorer - The following steps should correct the problem:

1. Open Internet Explorer.
2. Click on Tools in the top bar menu.
3. Click on Internet options in the drop down menu.
4. Click on the Privacy tab.
5. Click on the Edit button in the Web Sites area.
6. Type in onestopcandle.com
7. Click the Allow button.
8. Click OK.
9. You may need to reboot your computer for the changes to take effect.

Internet Explorer - Alternate method:

1. Open Internet Explorer.
2. Click on Tools in the top bar menu.
3. Click on Internet options in the drop down menu.
4. Click on the Privacy tab.
5. Move the slider to Medium or Low.
6. Click OK.
7. You may need to reboot your computer for the changes to take effect.

Netscape / Mozilla - The following steps should correct the problem:

1. Open Netscape or Mozilla Browser.
2. Click on Tools in the top bar menu.
3. Click on Cookie Manager in the drop down menu.
4. Click on Unblock cookies from this site (you have to be ate the site when you do this).

Netscape / Mozilla - Alternate Method:

1. Open Netscape or Mozilla Browser.
2. Click on Edit in the top bar menu.
3. Click on Preferences in the drop down menu.
4. Click on the + sign next to Privacy And Security.
5. Click on Cookies.
6. Select "Enable cookies based on privacy setting".
7. Click the View button.
8. Set the privacy level to Medium Or Low.
9. Click OK.
10. You may need to reboot your computer for the changes to take effect.

• Your email server's inbox may be full - most common with free email services which provide less storage space per account. To avoid this check your email regularly, and don't set your mail client to "leave mail on server". Most free servers bounce email once the in box is full.
• Your Spam filter may have blocked it - spam filters use a variety of techniques and algorithms to decide if email is spam or not and sometimes they make mistakes and block mail that is not spam. Most email providers have some sort of Spam blocker technology in place.
• You may have entered an incorrect or incomplete email address
• If you lost your connection near the time you clicked submit, the transaction may not have completed. When this happens log back in immediately and check your shopping basket - if empty the order was placed, if not it wasn't.