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Shopping List of Categories

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Can you explain the different shipping options?
How do I let you know how I would like my order to ship?
Will you take a business check?
How secure is my information?
What is a site certificate?
How does a certificate work?
How do the instant coupons work?
Many of the coupons are volume related, why not just set up these products with the volume discount like dye blocks have?
Do you offer a printed catalog?
Why does the category printable display link bring up a blank page?

Can you explain the different shipping options?

We offer a variety of shipping methods for both domestic and international shipping. We maintain a web page with details on all current shipping information on our Shipping Information Page That page will always have the most up to date shipping information.

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How do I let you know how I would like my order to ship?

On the checkout pages there is a drop down menu with the various shipping options, just select the desired method.

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Will you take a business check?

Sorry, but due to many, many past problems we no longer accept personal or business checks. We accept Money Orders, Bank Checks, Visa, Master Card, Discover, and American Express.

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How secure is my information?

Very secure. Our business depends on the trust of our customers, and we do everything possible to make sure that trust is well placed. We use the latest in security technology (128 data encryption SSL) on a private secure server.

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What is a site certificate?

Certificates are issued by a third party agent such as GeoTrust or Verisign. Basically it is a way for your browser to see if the secure features of a site are truly secure, and if the site you are about to enter information on is who they claim to be.

Our certificate can be viewed from by clicking on this image anywhere it appears on the site. We do not display it on every page as it slows page loading slightly since it is generated by GeoTrust when you enter the page.

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How does a certificate work?
1. A browser requests a secure page (usually https://).
2. The web server sends its public key with its certificate.
3. The browser checks that the certificate was issued by a trusted party (usually a trusted root CA), that the certificate is still valid and that the certificate is related to the site contacted.
4. The browser then uses the public key, to encrypt a random symmetric encryption key and sends it to the server with the encrypted URL required as well as other encrypted http data.
5. The web server decrypts the symmetric encryption key using its private key and uses the symmetric key to decrypt the URL and http data.
6. The web server sends back the requested html document and http data encrypted with the symmetric key.
7. The browser decrypts the http data and html document using the symmetric key and displays the information.
This sounds a bit complex, but the computers do all this in a fraction of a second.

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How do the instant coupons work?

On the second screen when checking out, there is a box to enter coupon codes. When you move onto the next screen it will show the discount below the subtotal. Note that you may enter as many coupons as apply to your order, however similar coupons may not be combined. For example a wax coupon and a mold coupon may be used on the same order, but 2 metal mold coupons may not be combined.

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Many of the coupons are volume related, why not just set up these products with the volume discount like dye blocks have?

Primarily because we needed a way to allow customers to mix and match products to get the volume discount on certain products such as molds and wax. The shopping cart software cannot be configured to do this any other way.

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Do you offer a printed catalog?

We no longer produce a print catalog for a variety of reasons. We have set up the site to simplify printing so customers can create their own for any product categories they are interested in.

A link is provided on all category pages for a printable display. This generates a page with no background or navigation bars for fast, compact printing.

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Why does the category printable display link bring up a blank page?

The printable display program cannot distinguish between categories (no products)and sub categories (with products). The program is set up to remove all information except products. If there are no products in that category, then the display will be blank. Any sub category with products will display a list of the products with image, item number, name and price.

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