This site will look much better in a browser that supports current web standards, but it is accessible to any browser or Internet device.

Shipping options break down into two groups:

U.S.P.S. - This is shipment at the post office. If you cannot provide a street address you must use one of these options. Please Note: we ship very few packages via U.S. Mail so we usually go to the post office once per week. They do not guarantee ship time and there is no easy way to track packages shipped via U.S.P.S. If it is lost be prepared to wait 30 to 60 days for a tracer. Note: we will not reship packages at no charge until they confirm its loss. Domestic shipments are insured, shipments outside the US are insured whenever possible (some small packages are not insurable).

• U.S.P.S. Parcel Post - Standard package shipment via the U.S. Mail.
• U.S.P.S. Priority Mail - Faster package shipment via the U.S. Mail. Usually 3 days or less, however they do not guarantee the delivery time.

UPS - We ship daily via UPS and this is our preferred shipping method. All UPS shipments include electronic tracking and insurance. Note that UPS will not deliver to a PO Box. They do not count weekends in the transit times listed, only working days (weekdays). Important: Delivery times shown are from time of ship out - not time order is placed.

• UPS Ground - Standard package shipment via United Parcel Service. Usually the most economical shipping method. Takes 1 - 5 business days (depending how far you are from New York. See our UPS Ship Time Estimator for typical delivery time to your area.
• UPS 3 Day Select - Like it sounds, 3 working day guaranteed delivery. Check our UPS Ship Time Estimator to make sure you are not in a 1 or 2 day ship zone before choosing this option. Note: The cost quoted at checkout is for an average package of that weight, bulkier items may cost more (we will send an updated quote before shipping).
• UPS 2nd Day Air - Like it sounds, 2 working day guaranteed delivery. Check our UPS Ship Time Estimator to make sure you are not in a 1 or 2 day ship zone before choosing this option. Not recommended for heavy shipments due to cost. Note: The cost quoted at checkout is for an average package of that weight, bulkier items may cost more (we will send an updated quote before shipping).
• UPS Next Day Air - Like it sounds, next working day guaranteed delivery. Not recommended for heavy shipments due to cost. Note: The cost quoted at checkout is for an average package of that weight, bulkier items may cost more (we will send an updated quote before shipping).

Certificates are issued by a third party agent such as GeoTrust or Verisign. Basically it is a way for your browser to see if the secure features of a site are truly secure, and if the site you are about to enter information on is who they claim to be.

Our certificate can be viewed from by clicking on this image anywhere it appears on the site. We do not display it on every page as it slows page loading slightly since it is generated by GeoTrust when you enter the page.

• A browser requests a secure page (usually https://).
• The web server sends its public key with its certificate.
• The browser checks that the certificate was issued by a trusted party (usually a trusted root CA), that the certificate is still valid and that the certificate is related to the site contacted.
• The browser then uses the public key, to encrypt a random symmetric encryption key and sends it to the server with the encrypted URL required as well as other encrypted http data.
• The web server decrypts the symmetric encryption key using its private key and uses the symmetric key to decrypt the URL and http data.
• The web server sends back the requested html document and http data encrypted with the symmetric key.
• The browser decrypts the http data and html document using the symmetric key and displays the information.

We no longer produce a print catalog for a variety of reasons. We have set up the site to simplify printing so customers can create their own for any product categories they are interested in.

A link is provided on all category pages for a printable display. This generates a page with no background or navigation bars for fast, compact printing.

Sounds like the problem is with your browser settings. Our shopping cart software has to set a browser cookie to track the items you add to the basket. If your browser is set to not accept cookies, then the basket is emptied as you go from page to page.

Internet Explorer - The following steps should correct the problem:

• Open Internet Explorer.
• Click on Tools in the top bar menu.
• Click on Internet options in the drop down menu.
• Click on the Privacy tab.
• Click on the Edit button in the Web Sites area.
• Type in onestopcandle.com
• Click the Allow button.
• Click OK.
• You may need to reboot your computer for the changes to take effect.

Internet Explorer - Alternate method:

• Open Internet Explorer.
• Click on Tools in the top bar menu.
• Click on Internet options in the drop down menu.
• Click on the Privacy tab.
• Move the slider to Medium or Low.
• Click OK.
• You may need to reboot your computer for the changes to take effect.

Netscape / Mozilla - The following steps should correct the problem:

• Open Netscape or Mozilla Browser.
• Click on Tools in the top bar menu.
• Click on Cookie Manager in the drop down menu.
• Click on Unblock cookies from this site (you have to be ate the site when you do this).

Netscape / Mozilla - Alternate Method:

• Open Netscape or Mozilla Browser.
• Click on Edit in the top bar menu.
• Click on Preferences in the drop down menu.
• Click on the + sign next to Privacy And Security.
• Click on Cookies.
• Select "Enable cookies based on privacy setting".
• Click the View button.
• Set the privacy level to Medium Or Low.
• Click OK.
• You may need to reboot your computer for the changes to take effect.

• Your email server's inbox may be full - most common with free email services which provide less storage space per account. To avoid this check your email regularly, and don't set your mail client to "leave mail on server". Most free servers bounce email once the in box is full.
• Your Spam filter may have blocked it - spam filters use a variety of techniques and algorithms to decide if email is spam or not and sometimes they make mistakes and block mail that is not spam. Most email providers have some sort of Spam blocker technology in place.
• You may have entered an incorrect or incomplete email address
• If you lost your connection near the time you clicked submit, the transaction may not have completed. When this happens log back in immediately and check your shopping basket - if empty the order was placed, if not it wasn't.