Order Department Contacts

In addition to online ordering, we offer customers a variety of methods for contacting our order department. Please note that our order department cannot answer technical questions which should be submitted through our tech support department.

	Phone Our order department can be reached at: Toll Free Order Only Line - 1 (800) 292-0556 NOTE: This line does not work locally (in New York City or Long Island). or Order Line - 1 (516) 877-2499 Monday through Friday 9 A.M. to 1 P.M. Eastern Time (New York) When calling, please remember that we are in New York and are on Eastern Standard Time or Eastern Daylight Time depending on the season. For those who are not familiar with U.S. time zones this is Greenwich Mean Time -5 for EST and GMT-4 for EDT. We close for all major National Holidays.
	Email Email to our order department should be addressed to or use our online form.
	Secure Email Form Use this secure form if you need to send sensitive information such as credit card numbers, or if your browser has problems with the shopping cart system. Uses the same highly secure server as our shopping cart system.
	Street Address If you need to send snail mail, want to pick up your order, or would like to shop in our showroom (yes we are real people with real inventory, in a commercial building). See store hours above. Candles & More 120 Hillside Avenue Williston Park, NY 11596

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