INTERNATIONAL SHIPPING INFORMATION

IMPORTANT Please Note! - Due to a number of problems recently we are no longer accepting new International customers. We will continue to serve existing customers and those who are served by the U.S. Postal Service (Guam, PR, etc...).


This page details available International shipping methods and explains the shipping policies at Onestopcandle.com.

NOTE: For orders within the United States please see our U.S. Shipping Information here.

We strive to make shopping with One Stop the most pleasant experience possible. Our management and staff has a combined total of over 50 years of mail order operation experience. Our policy is 100% honesty with our customers and no exaggerated claims. The information below details exactly what you can expect regarding order processing, turnaround time, and transit time.

Ship Out Time

Our order turnaround time is very fast, however it varies depending on the shipping method selected. Note that the times shown below are the typical time it takes to get the package out and do not reflect the transit time which depends on the shipping method selected and is explained in the relevant area of this page.

Orders are processed in the evening for packing the following working day. Orders arriving before 5 PM EST (New York time / GMT -5), are normally packed the following day. Orders arriving later will often add one day to the times shown below.

Exceptions - The information above is the normal time it takes to get your order out to you and applies to most orders.

Note: Priority Mail and Express Mail are the names used by the Postal Service for their various services and do not imply any special handling on our part - we strive to get all orders out in a timely manner.

Shipping Costs

Shipping charges are determined by package weight and destination. Our software calculates the shipping costs by looking up the rates on the U.S. Postal Service (USPS) online rate charts and presents a menu of all available shipping options to your destination with cost. Not all shipping options appear for all destinations due to availability.

Shipping quotes before checkout may be obtained by clicking the Shipping Options Link in the Mini Basket Display in the right side column of our site. This can only calculate shipping if you have one or more products in your basket. Note: If you sign in to your account first, the shipping quote destination will be filled in automatically.

Our web site is configured to calculate the correct costs for 99.9% of all shipments, however there are several instances when a correction may be required. Note that in cases where a correct price is not quoted - your account is not billed until we issue a correct quotation and receive an authorization from you.

Customs

All international packages will need to pass through the customs office of your destination country. The rules and regulations vary from one country to the next - we suggest contacting your customs office to learn the details before ordering to avoid unpleasant surprises. This has several implications:

Service Comparison Chart

  U.S. Postal Service
International Priority Mail
U.S. Postal Service
International
Express Mail
Electronic Tracking Yes - Limited tracking is available on most packages Yes - Limited tracking is available on most Express packages
Insurance All All
Ship Out Time 4 times per week 4 times per week
Cost Average High
Delivery Guarantee None None
Overall Delivery Time From Order Placement Average Faster
Saturday Delivery Varies by country Varies by country
Large Shipment Discount None None
Shipment Oversize Charge
(This refers to dimensional volume charges which bill additional package weight for shipments over 1 cubic foot).
Yes Yes

General International Shipping Information

Orders to other countries are normally shipped via the U.S. Postal Service (USPS) as the cost of other methods is quite prohibitive. Shipping time may range from a week to several weeks depending on delays in customs. International shipping charges include only the cost of shipping and may incur additional charges imposed by your country. There are several important things to note about shipping internationally:

International Shipping Quotes - Our web site is set up to look up postal rates to anywhere in the world, and an instant shipping quote can be had by placing the products in your shopping basket then clicking the Shipping Options link. Our software looks up the rates on the USPS online rate charts.

Tracking - Be aware that the postal service offers limited electronic tracking only. No form of electronic tracking at all is available for most postal services. Priority mail only supplies a delivery confirmation number and even when this works it often can only be used to find out if the package has been delivered, not to track it. Please do not shrug this off - do not expect postal shipments to be trackable or even to have any form of unique ID number.

Freight Consolidators - Some of our larger international customers prefer to use a freight consolidator for savings on shipping cost. This is usually most economical on orders over 100 pounds (45 kilos). A freight consolidator generally will have locations in both your country and the United States. They accumulate shipments for many recipients then combine them into a shipping container for delivery to your country usually at a large savings to you. Some consolidators ship by air and some by sea (much slower). Shipments to freight consolidators within the U.S. can be sent via UPS or USPS.

Other Shipping Methods - We do not maintain accounts with international courier services. If you wish to use these methods via your own account we can prepare the shipment and notify you when it is ready for pickup by your selected courier. There is no shipping charge for this service, however a 2.00 per shipment handling fee will be charged by us. If you wish to have a courier shipment you will need to let us know your account number and let us know as soon as possible after placing the order. Our sales department can be contacted with this form.

Important Note: There is a high incidence of packages to some international destinations being returned to us undelivered. This occurs most often on packages to the UK and Canada, but can happen anywhere. This seems to be from mail carriers not delivering it and failing to notify the addressee that it is at the post office. We highly recommend keeping in touch with your local post office and your mail carrier beginning on the 10th day after placing your order if you are expecting a package.

Important Please Read!
Unclaimed Packages:
Many packages get returned to us each year because they were unclaimed. The shipping cost on packages returned from the post office because they were unclaimed is not refundable and if you wish to have them shipped again they will incur a second shipping charge. Most countries postal services will only hold unclaimed packages for a few days so it is essential to keep in touch with your local post office once 10 days has passed from the time you placed your order.

USPS - United States Postal Service

For international packages the postal service is the most economical in most cases. Our main dislikes of shipping via postal service are their sub standard tracking system and lack of delivery guarantees. In spite of this, the postal service is the least expensive option for most international shipments. Note that the US Postal Service transports these to your country's customs office. After customs, the package typically passes over to your nation's postal service.

Delivery Guarantee - You may find this hard to believe but there is None, Zero, Nada, etc... for most services (and I have my doubts about the others). Reading the fine print about postal services will show that you should not expect anything in the way of a delivery guarantee.

Lost or missing packages - Although with few exceptions no electronic tracking is available, since we insure Priority and Express Mail the packages are traceable manually. Tracing postal shipments takes a minimum of 6 weeks and usually longer. This involves waiting 30 days from date of shipment , filing papers at the post office, then waiting several weeks while they correspond with other post offices. This slow tracing has been the source of a high degree of fraud as well as unintentional duplicated shipments and because of that our policy is not to replace or refund such shipments until the post office has finished its investigation.

Ship Out Times - We ship USPS four times weekly.

Postal Shipment Benefits

Postal Shipment Drawbacks

Transit Times - The following transit times are what we have found to be typical for postal shipments - in business days from day of shipment (not the date order is placed). The day of shipment, Saturdays and Sundays are not included in these times. These times vary from those published by the postal service and reflect what our experience has shown to be typical. Note: None of the delivery times shown below are guaranteed.

Service Canada Other Countries
Priority Mail International Typically 5 to 8 days. May take longer due to customs office. Typically 6 to 10 days. May take longer due to customs office.
Express Mail International Typically 4 to 7 days. May take longer due to customs office. Typically 5 to 7 days. May take longer due to customs office.

Missing Packages

Infrequently, a package becomes lost or totally destroyed in transit. Although this is an inconvenience when it happens, there is nothing we can do to prevent it. All packages are packed to withstand the normal abuses of transport, however sometimes boxes get crushed by machinery or vehicles and no amount of packaging material can protect them from such a fate.

All packages are insured, the order will be refunded or replaced at your option subject to the following policy:

As soon as the Postal Service acknowledges either the loss or destruction of the package we will immediately reship or refund (your choice) the order. This may mean a time frame of several days to several months depending on the carrier based on the following:

We regret that this strict policy is necessary, however due to a common scam with certain shipping methods and to prevent duplicate shipping of slightly slow packages it has become necessary.

Other U.S.

If you are in a country served by the U.S. Postal Service such as Puerto Rico, Guam, Etc... please refer to the U.S. Shipping Information Page.

Important Note: There is a high incidence of packages to some destinations being returned to us undelivered. This occurs most often on packages to Puerto Rico, Hawaii, Canada, and the UK, but can happen anywhere. This seems to be from mail carriers not delivering it and failing to notify the addressee that it is at the post office. We highly recommend keeping in touch with your local post office if you are expecting a package and live in one of these destinations.






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