If you have a question or need to call in payment information our order department can be reached at: 1 (516) 877-2499 Please Note: The Phone is answered "Craftcave" which is the name of our group of crafting sites.
Monday through Thursday - Noon. to 6:30 P.M.
Friday - Noon to 5 P.M.
Weekends - Closed
Eastern Time (New York)
When calling, please remember that we are in New York and are on Eastern Standard Time or Eastern Daylight Time depending on the season. For those who are not familiar with U.S. time zones this is Greenwich Mean Time -5 for EST and GMT -4 for EDT.
We close for all major National Holidays.
Sales Department - Questions related to sales or pre ordering questions.
Tech Support - Questions related to product usage or web site problems
If you need to send snail mail, our warehouse is at 275 Hempstead Turnpike, Side Entrance, West Hempstead NY 11552
As a consideration for our local customers, orders may be picked up by appointment only. Please allow 1 working day.
PLEASE NOTE - Our warehouse is not set up for shopping and is not open to the public. If you walk in without an appointment you will be turned away.